Once checking into the correct hotel, I was charged again since they had no record of me through Hotel Planner. I have had to dispute it with my CC company and they contacted this company. And to be honest, this isn’t a con because its free parking in downtown. I have reached out to Miriam. Diane G Manager of the hotel, after learning 4 weeks later immediately refunded my money. Finding this job was a dream come true. I really like HotelPlanner.com. Opportunities for professional development. It is easy to use and seems to be reliable. The business is always changing and there is plenty to do.
*******@Hotel Planner.com after Diane G manager of the quality inn sent PROOF that her hotel sent the refund and I have still not heard back.
I was incorrectly charged twice for this reservation three months ago and have yet to receive a refund. Will 100% recommend to use them, I was sold a Pet FRIENDLY room on Aug 6th. Everything was good up until my mom got a call in the morning that my dad is really sick and we had to go home, back to NH. OVER THE PHONE WITH AN AGENT. I am looking forward to using HotelPlanner again!
I like their app even better than booking.com as their customer service seems more engaged and answered me promptly when there was an issue with payments due to a voucher I had received from a friend. HP's staff is full of deceitful and despicable liars. And they encourage us to give back to the community by doing canned food drives, hurricane and disaster relief, and participation in marathons and 5k walks and so much more. By using Sitejabber, you agree to our Terms of Service and Privacy Policy.
This would not work and we contacted hotel planner to cancel and find a different room. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Current Employee - Senior Software Engineer, Current Employee - Technical Account Manager, Current Employee - Senior Software Developer. Well, I found out that when Hotelplanner sent my bank their decision the confirmation they attached had been falsified, with new text added saying the reservation was non-refundable. Which is a good thing but can be a bad thing too.
It also analyzes reviews to verify trustworthiness. Well, Hotelplanner has refused to give me the refund, saying my reservation was non-refundable (in spite of obvious evidence) and condescendingly haranguing me about my responsibility to know what I was signing, blah blah. See business transparency Write a review Write a review Reviews 327 Write a review. Just do not use! A free inside look at company reviews and salaries posted anonymously by employees. Website was also easy to use. HotelPlanner.com Hotel Reservation. THROUGH HOTEL PLANNER. This company responds to reviews on average within 13 days. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. I booked my last holidays with Hotelplanner as they offered me great deals with a wide range of selections. So booked 2 weeks for 996 dollars so far I've been charged 1800 dollars plus more tryi. They really trust and listen to your advice. This site helped me find the exact kind of hotel I wanted, the location I needed, and at the best rate. Glassdoor will not work properly unless browser cookie support is enabled. Read 1 more review about HotelPlanner.com Only the latest review will count in the company's TrustScore Amy Langton 2 reviews. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! HotelPlanner also ranks 43rd among Hotels sites.
I have been working at Hotelplanner.com full-time for more than a year. I found there's a typo in my guest name and I would like to update it. If you think somehow this was just an isolated misunderstanding, look up the company on the Better Business Bureau website and you'll see lots more complaints like mine. West Palm Beach, FL 33401. Will never use again.
I was charged $50 more than anyone else.
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